Store Policy
Welcome to EcoCycle Hub! We are committed to providing a smooth, reliable, and transparent shopping experience. Please take a moment to review our store policies below.
Orders & Shipping
Order Processing:
Most orders are processed within 1 business day once payment is confirmed.
Shipping Locations:
We currently ship across Ireland and throughout Europe.
Delivery Time:
Most in-stock items arrive within 3–7 business days, depending on your location.
Shipping Cost:
Shipping fees are calculated at checkout.
Some products or promotions may include free shipping — please refer to individual product pages for details.
Payment
We accept major credit and debit cards, PayPal, and other secure payment methods available at checkout.
All prices on our website are displayed in EUR (€).
Returns & Exchanges
Return Period:
Unused items may be returned within 30 days of delivery for a refund.
Condition Requirements:
Returned items must be:
- Unused
- In original condition
- In original packaging
Return Shipping:
Return shipping costs are typically the customer’s responsibility.
Refund Processing Time:
Refunds are issued within 5–10 business days after we receive and inspect the returned product.
Warranty & Repairs
All electric bikes come with a manufacturer’s warranty (details vary depending on brand and model).
If you need warranty assistance or repairs:
Contact our customer support team first
We will help troubleshoot the issue
If needed, we will connect you directly with the manufacturer for warranty processing
Warranty Covers:
Manufacturing defects only.
Warranty Does Not Cover:
Wear and tear, accidental damage, improper use, modifications, or aesthetic issues.
Customer Support
We’re always happy to help!
You can reach our support team via email, social media, or Live Chat.
We aim to respond to all inquiries within 24 hours.
We can assist with:
- Product recommendations
- Order updates and tracking
- After-sales support and troubleshooting
- Warranty and repair guidance
Contact
If you have any questions about these policies or need help with your order, please contact us at: