WARRANTY POLICY

At EcoCycle Hub, we stand behind the quality of our products and are committed to providing reliable warranty service. Our warranty covers various components to ensure you can enjoy your purchase with peace of mind.

Below are the details of our warranty coverage, including durations and how to make a claim.

Item Parts Guarantee time Service
Basic parts
 Frame 12 months Natural deformation, open welding, desoldering and fracture phenomenon, and quality problems caused by poor manufacturing can be replaced. Self-modification and collision damage are not guaranteed.
Front fork Components, Handlebars, Folding tubes, Saddle tubes 12 months Self-modification and collision damage are not Warranty.
Tire 1 months If the tire is punctured by a sharp object, the warranty will not be given if there is a problem with the tire due to insufficient tire pressure, passing through a speed bump, a pit, etc.
Only if there is a problem with the quality of the product received, it is within the scope of the warranty.
Saddles, Plastic parts,Round disc brake rotor,Brake pads, Brake cable 3 months
There is no warranty for parts collision damage etc. Man-made damage, self-modification, and parts damaged by collision are not guaranteed.
Kickstand, Fenders, Rear racks, Pedals, Grips, Cranks, Chainrings, Front hubs, Rear hubs, Chains, Ringer Shifters, Rear derailleur, Rear derailleur protective cover, Flywheel, Shock absorber, Bell, Horn, Lifting Lug, Connecting Rod Piece 6 months
Electrics parts
 Controllers, Chargers, Main/auxiliary cables, Display, Front and Rear brakes, Accelerators, Brake Levels, Pedal assistance Sensors 12 months
Short circuit, burnout, and performance failures caused by poor manufacturing can all be replaced. Water ingress, artificially cutted cables, natural wear and tear of brakes, and man-made damage are not covered by warranty.
Headlights, Taillights 6 months
Motor parts
 Motor 12 months Coil phase loss, burning, magnetic steel demagnetization, falling off, wheel shaft deformation and other quality problems cannot be repaired) The warranty will not be given if the wheel hub is deformed due to insufficient tire pressure, speed bumps, pits, etc.
Motor hall, Motor bearing 12 months Hall wire burnt out, abnormal noise or rupture of bearing.
Battery Battery box, Battery top cover, Battery bottom cover, Battery 12 months It can be replaced due to faults such as poor contact, power failure, no power storage, and capacity below 60%. (Note: The warranty period of the battery will not be recalculated, and the replaced battery will be calculated according to the remaining date of the warranty period) No warranty replacement service will be provided for water or man-made damage.

Warranty Claim Process

To initiate a warranty claim, customers must:

  1. Provide adequate proof of purchase (see section below).
  2. Submit a detailed description of the defect.
  3. Provide clear evidence of the defect, including the item’s serial number (if applicable).
  4. Document any troubleshooting steps taken.
  5. Return the item for quality assessment if requested.

Returning a defective product:
Use the original packaging or packaging approved by EcoCycle Hub to ensure safe shipment.

Acceptable Proof of Purchase

  • Online order number from your EcoCycle Hub purchase
  • Sales invoice

Multiple forms of proof (e.g., payment receipt + shipping confirmation) may be required to process the claim.

Warranty Exclusions

The warranty will not cover damage or defects resulting from:

  • Accidents, misuse, abuse, or abnormal use (including stunt riding, racing, or other non-standard use)
  • Improper storage or exposure to liquids, chemicals, moisture, abrasives, sand, or dirt
  • Neglect or unusual physical, electrical, or electromechanical stress
  • Scratches, dents, or cosmetic damage unless caused by EcoCycle Hub
  • Products with removed, defaced, altered, or illegible serial numbers or barcodes
  • Normal wear and tear
  • Use of accessories or peripheral equipment not approved by EcoCycle Hub
  • Assembly, operation, maintenance, installation, service, or repair inconsistent with the Assembly Instructions & Owner’s Manual
  • External factors such as collisions, fire, floods, storms, lightning, earthquakes, weather exposure, theft, blown fuses, or improper electrical use

Battery-Specific Exclusions:

  • Using a non-approved battery charger or incorrect use of a charger
  • Broken seals or signs of tampering
  • Using the battery in equipment other than the intended bike
  • Using batteries not specific to your e-bike model (even with the same voltage, protection systems may differ, potentially damaging the motor or display)

Repair Requests

To request a repair, email:
📧 support@ecocyclehub.ie

Include in your email:

Serial number

Description of the issue

Short video or photos demonstrating the defect

Invoice (PDF)

Response Time:
We aim to respond within 24–48 hours.

If the issue is confirmed:
We will send the replacement part along with a video guide for installation.

Brand-Specific Warranty Policies

Some brands or models may have unique warranty terms.
To view specific brand policies, please refer to the relevant sections on our website or contact our support team.